Khaled rambles technology, tea/coffee, consumer rights and other interest from Saudi Arabia

November 7, 2008

Internet is down, is it Awalnet or STC’s fault?

Filed under: Saudi Internet — Tags: , , , — Khaled A. @ 3:37 pm

I have been having trouble with Awalnet DSL connection since yesterday. The “DSL connection” status in my Linksys model is connected but the “Gateway” status is down! It only connects for a few minutes every few hours then disconnects for no reason! I tried to contact Awalnet support but their 800 toll-free number is unavailable for mobile phones! I blame the STC for that because they are offering a crippled 800 service.

Claiming that support is available for 24 hours/7 days/365 days is just a big lie. I have been trying to call their support line 8001241400 since 1a.m. this Friday and all I get is a busy tone. They either have no support or are greatly understaffed, in other words, UNPREPARED as a company to handle the load on customer service!

I have been to two coffee shops with wireless Internet access and both were down as well, can you guess the ISP? It’s Awalnet as well! Awalnet should offer a service status indicator on their site the same way Sahara is doing. Do you have similar problems? feel free to share!

Update: I had to call their business support number and they answered immediately, they claimed the problem is from the Saudi Telecom Company (STC)! Looks like a lack of communications and the victim, as usual, is the consumer! Shame on you both, Awalnet and STC!

Update 2: I was reminded that STC owns Awalnet since early 2007! How can each of them put the blame on the other?