Khaled rambles technology, tea/coffee, consumer rights and other interest from Saudi Arabia

December 3, 2011

#noshaya: Demanding a better return policy

Filed under: News — Tags: , — Khaled A. @ 1:46 pm

If you bought something you didn’t like you get to return it to most stores for a replacement or refund. In Saudi Arabia we have the “البضاعة المباعة لا ترد و لا تستبدل” policy, sold items cannot be returned nor replaced. It’s thanks to the lack of any real consumer protection.

Alshaya” is a well-know retailer in the region with many franchises such as Starbucks. Alshaya’s previous return policy allowed for return or replace (limited though). They have changed it to be strictly “no refund” and if you want to return an item you will be given “store credit”. People are upset and I simply can’t blame them. Why? Let’s compare with how “major” brands deal with “product returns” around the world:

Walmart:

Most store items can be exchanged or refunded with a receipt within 90 days of purchase

Amazon has an extensive policy page

Home Depot, not related to Office Depot:

If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to return your purchase.

Staples:

If you’re not 100% satisfied with your Staples purchase, return it for any reason.

I love this bit:

No matter when you made your purchase, you can return office supplies to us for a full refund, including Staples® brand office products.

Kmart

Just search google for “return policy” for many examples.

There is a movement on twitter to boycott alshaya, simply search for this hash tag: #noshaya.

Alshaya “brands” are:

debenhams mothercare next Bhs H&M Topshop Topman River Island Oasis Coast Oltre Motivi Claire’s Limited Too Evans Dorothy Perkins

Update: Sorry about the repeating text. I blame STC.