Hopefully it’s not a huge problem. But many people are reporting that their STC bills are inaccurate. That’s due to the fact that STC is upgrading their ancient billing system and with that upgrade they will start releasing bills by the end of this month.
The initial rumors were that STC has lost the customer data during the upgrade, but let’s hope they are smarter than that.
Here is one of many Twitter messages about it: “Believe it or not #STC lost its Data, I just called them and my old bill is exactly the same with my new bill, how com??”.
Related posts:
Am I stealing this post? .. Published mine at 31st August too !
http://www.2mxr.com/blog/2009/08/a-problem-in-billing-data-of-stc/
We think on the same wavelength .. only I’m Mac and you’re Linux :p
i buy a modam from jarir book store .a give me a free internet sim the sim was working 16 days after system down sim not working so iam going to hera branch but staff say system down so he cant colose the sim he say come after week i back after week
i buy a modam from jarir book store .a give me a free internet sim the sim was working 16 days after system down sim not working so iam going to hera branch but staff say system down so he cant colose the sim he say come after week i back after week iback say after 15 days but this time my shop seson so iforgot this matter day before i chack bill coming 638.51sr but iam not use 1 kb pls kindly chack this metter. thanks
STC has huge problems in their billing system due to a recent software project which was delivered by TCS ( Tata Consultancy Servcies). The Vendor is having problems due to this errors and millions of loses.
Im filipino and suffered this problem from STC..just for 3 months I received a bill of more than 3258 riyals. and the maximum charge per month is 399. and besides my credit limit is only 1 thousand riyals. So, how come i entitled to pay the 3258 riyals now. and besides the STC is discontinued their service already in our phone line and yet we are continuously paying for the Bill. We went to STC Customer service they said to us they can not do anything about that and we must pay the bill instead or else this will continue to rise.
How can i solve this problem because i feel hopeless and going back and forth to the STC Office here in Taif because the discrimination is too high and if we insist of asking how to solve the problem we receive harsh treatment. My Telephone # 027326349.
Anybody can help me from here! thank you very much guys.
Regarding the inaccurate billing of my telephone line. Which im being charge of SAR 3258 just for 3 months and STC inform us that we are being billed for two lines despite of the disconnection of the other line.
I went last night to STC Taif-Branch and i met Abdulla Aldossary and he told me i need to pay first the bill of 3258 riyals before they can entertain my complaint or before the Telephone line will be disconnected otherwise if I don’t pay my unpaid bill the payment will continue to rise. What option am going to take now to stop my bill because STC customer service inform me that there is no way to stop the bill until i pay the remaining amount. What logic is that am continuously paying the bill despite the disconnection of Telephone and DSL service. I hope the STC will put section in their branches just to hear the grievances and complaints of their subscribers. Just yesterday i already paid 1258 Riyals and Ihave still 1981 riyals unpaid bill. I forced to borrow money from my friend with interest just to solve this problem. We have no option left but to pay the bill. 027326349
hi verde, let STC disconnect your line and move over to mobily or zain
why should you pay for something you didn’t use?
why should you suffer for their mistake…
you can always have your mobile & broadband wireless Internet
i mohd ahmed uddin recived excess bill from stc i am using dsl 512 speed .
`i mohd ahmed uddin phone no oi2709340 using dsl line for only 7months for one year i already paid approxematly sr.1500. again ireceived a bill of sr.1970 this is unfair and unjust please make correction in ur account as you know my limit is sr.1000.please close my dsl and provide me 128 kbps.as i already inform 2211.
[...] issues 35,000SR bill by mistake STC continues to fail with their billing system, a good friend of mine now got an STC mobile phone bill for over 35,000SR and his account should be [...]
[...] victims with 1440 free minutes By Khaled A., on November 21st, 2009 STC’s billing problems have been going on for a long [...]