STC continues to fail with their billing system, a good friend of mine now got an STC mobile phone bill for over 35,000SR and his account should be limited to a maximum of 400SR credit. So STC’s billing system over charged him and ignored their own credit restrictions!
Update: my friend called STC phone support (902) to raise an objection about the bill. They told him “pay first, then object later”!!!
Arab News talked about this issue with the STC billing system.
The inaccurate bill amounts have caused some phone lines to be disconnected because the system triggers a cutoff once a limit has been exceeded. Adding to the problem, customers who have had their lines disconnected are unable to reconnect them because they cannot access billing information.
This was supposed to be fixed by the end of August. Why isn’t STC working on fixing their services instead of entering an advertisement war with their competitor, Mobily.
What STC is doing what “PC” is doing in this “get a Mac” ad, enjoy the video:
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They sent me 500+ SR. [network service charges] for nothing in my last bill, they got real issues. Calling 902 is like call to hell, always busy. Last time when I visited their office to change my sim, I waited for 3 hours & the job was of 5 min only. I don’t know why they’re not keeping things serious. Media should go after them, putting them on headlines would make them worry about customers.
Very stupid. Mobily makes mistakes, but the mistakes are 5-20SR .. not 34600!
It’s like anything else in Saudi Arabia,no arrangement.from this issue I Remembered what happened about electricity bill,and what the administration of it said,that there are no correction for what happened.like what I said It’s like anything else in this country.Thanks Khaled
oh thank god i didn take STC line. Good thing STC couldn make it to my building till now
STC really needs to learn how to back up things and maintain. Their technical part is of the poorest quality. Its just that DSL, GSM is all handled by Alcatel, Nokia Seimens, Motorola, etc.. but they just cant handle the internal part properly.
Same thing happens with me for mobily but things do get better. Had to get a new Iqama so i had to change the customer profile. Went to mini store of mobily they said impossible. But when i went to the Olaya Branch store, the big one.They served me in 5 mins and changed everything. I just had to sign, no payment, no nothing. STC still got the blood to just suck our money but ever since mobily touched saudi they just couldnt implement their desire.
STC FAIL FAIL FAIL FAIL FAIL
I am using STC Wifi’s with 350sr month unlimited access. My bill in my AlAhli online shows 19,438sr!!!! In fact, there are two bills issues, first bill of Sr. 700 for two moths (which is how it should be), which I already settled. But there is another bill of the same account number for Sr. 19,438/- and it says overused internet. My internet is still working!!!
UPDATE : I called STC and they informed me that my bill is Sr. 100, 400 (One Hundred Thousand Four Hundred Riyals) and my limit is 400 Riyals!!!!! AlAhli online shows Sr. 19,438/-. According to the concerned person of STC – he doesn’t know what’s happening but believes that its because of the update going on and asked to check back after 10 days!!!
Wow … STC is failing big time.
I think Mobily and Zain need to advertise that their billing system is the best =)
now soon STC will offer once again FREE international calls to get back those customers… and same time the awesome network congestion.
I complained to STC via its online service and they made my bill ZERO riyals.
hi i want know of my last years bill of stc when i go to stc offiec they said we cant give u information of year if any body can help me then i ll b thank full to himi thing stc make a big mistake with my bils my may’s bill is 628 sr i want to know that how and why ………..
i wnat know my stc and local line phone bill.
STC must ikmprove their services in handling the customers professionaly as many expats like me face many difficulties when approach to any of STC centers here. Customer responce is very poor and 907 number is out of this planet. Think globally STC guys as your bussiness is solely depends on your customers.
You’re right Sharif, their business solely depend on their customers. I think they should out-source their customer support or build up some highly qualified and advanced Customer Services and Support System, of course it’s not a big deal for them, STC is a powerful brand now.
STC is the AT&T of Saudi Arabia
Regarding the inaccurate billing of my telephone line. Which im being charge of SAR 3258 just for 3 months and STC inform us that we are being billed for two lines despite of the disconnection of the other line.
I went last night to STC Taif-Branch and i met Abdulla Aldossary and he told me i need to pay first the bill of 3258 riyals before they can entertain my complaint (pay first and complaint policy??) or before the Telephone line will be disconnected otherwise if I don’t pay my unpaid bill the payment will continue to rise. What option am going to take now to stop my bill because STC customer service inform me that there is no way to stop the bill until i pay the remaining amount. What logic is that am continuously paying the bill despite the disconnection of Telephone and DSL service. I hope the STC will put section in their branches just to hear the grievances and complaints of their subscribers. Just yesterday i already paid 1258 Riyals and Ihave still 1981 riyals unpaid bill. I forced to borrow money from my friend with interest just to solve this problem. We have no option left but to pay the bill. I hope you can help us on this matter ASAP!
What is the logic of 1000 riyals restricted limit when i went SAR 3258 bill despite disconnection of STC service. Thank you.
My Telephone line
027326349
I had trapped into subscribing to STC Afaq Shaml 512kbps back in Aug’09 by seeing the exciting advertisement of 2 months free subscription fees (just SR 1 per day) and free modem and installation !!! But when I received my next bill it was for the full charges as if there was no such promotion at all. After contacting 907 for several times, great they have accepted that the billing was incorrect and have reduced SR 220 for the modem. If the free modem and installation was acceptable to them, why not the 2 months free subscription also which was part of the same promotion? At the end, last week I reached to STC Dammam Head office and found they all are very nice and helpful people. Without I telling him all stories, he recognized that I did not get the free 2 month subscription and he placed another complaint in the system and have promised that it will be resolved and I will be contacted within 10 days. Anyhow I received SR 78 discount but don’t know the base of this calculation. I still believe another SR 260 to be reduced further. I know, this amount is not a big deal compared to many other victims who had penalized with SR 34000 and above, but it was some what a feeling to me as someone is steeling from me by force. I went to the head office again to see those friendly people, and they advised me that if we complain again it will get ages and the issue would never get resolved and looked like they have no confident on their internal systems itself, instead they advised me to upgrade my package to ‘Broadband Jood’ for SR 249 monthly. As usual they are again advertising all over and this time it is 4 mbps browsing experience, all land lines call free, charges of 2 stc mobiles lines at free etc.. Yes, the package is excellent, but and I afraid it could end up in another clean trap.
The question here is that ‘Shall we believe them on what are offering to their customers? What is the guarantee?”.
we are expat filipinos and very desperate on STC customer service as we went back and forth to STC Branch office here in Taif they give NO quality service to their expat subscriber as if STC is only for the saudis..and we have no choice there is only STC who offer fixed lines in the Kingdom. i paid 3258 riyals already for the duration of 3 months because the STC Branch office here in Taif warned us if we dont pay we might be blacklisted and our bills will continue to grow even the service is disconnected.
i just want to ask what is the LOGIC OF 1000 RIYALS CREDIT LIMIT of STC. why we are obliged to pay that 3258 even when have only 1000 credit limit. the STC customer service in taif patience is very thin to our question.
again, discrimination is still high.
sir ,plese send me the details of my land line no.038936821.
because i can;t pay the cash before my tel. is disconected.
my post box no. is 74356. thoqbah.
tanking you,
s/d
joseph
I have been using one STC Sim Card (Pre-paid).
Unexpectedly from one-day monring the sim started to deny out going calls… even I have balance… I compalined via mail because coustomer care didn’t understand whats going on.. At last even after my frequent complains they could not solve the issue and later the sim totally blocked…
BUT I WAS FORTUNATE… I HAVE NOT GIVEN THAT NUMBER TO MANY!
I TOOK ANOTHER MOBILY SIM… BUT HERE
EVEN MOBILY ALSO IS SAME….!!
Just like kerala people going behind LDF and UDF in each election, we are trying mobily and sawa!!!
[...] system victims with 1440 free minutes By Khaled A., on November 21st, 2009 STC’s billing problems have been going on for a long [...]