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STC issues 35,000SR bill by mistake (updated)

Published on September 12, 2009 by in General

STC continues to fail with their billing system, a good friend of mine now got an STC mobile phone bill for over 35,000SR and his account should be limited to a maximum of 400SR credit. So STC’s billing system over charged him and ignored their own credit restrictions!

Update: my friend called STC phone support (902) to raise an objection about the bill. They told him “pay first, then object later”!!!

Arab News talked about this issue with the STC billing system.

The inaccurate bill amounts have caused some phone lines to be disconnected because the system triggers a cutoff once a limit has been exceeded. Adding to the problem, customers who have had their lines disconnected are unable to reconnect them because they cannot access billing information.

This was supposed to be fixed by the end of August. Why isn’t STC working on fixing their services instead of entering an advertisement war with their competitor, Mobily.

What STC is doing what “PC” is doing in this “get a Mac” ad, enjoy the video:

 
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30 Comments  comments 
  • http://www.fdilbar.com Faisal Mohammad

    They sent me 500+ SR. [network service charges] for nothing in my last bill, they got real issues. Calling 902 is like call to hell, always busy. Last time when I visited their office to change my sim, I waited for 3 hours & the job was of 5 min only. I don’t know why they’re not keeping things serious. Media should go after them, putting them on headlines would make them worry about customers.

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    Khaled A. Reply:

    Very stupid. Mobily makes mistakes, but the mistakes are 5-20SR .. not 34600!

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  • http://3bdullah5.wordpress.com/ Abdullah Khaled

    It’s like anything else in Saudi Arabia,no arrangement.from this issue I Remembered what happened about electricity bill,and what the administration of it said,that there are no correction for what happened.like what I said It’s like anything else in this country.Thanks Khaled

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  • Sharbeen

    oh thank god i didn take STC line. Good thing STC couldn make it to my building till now :) STC really needs to learn how to back up things and maintain. Their technical part is of the poorest quality. Its just that DSL, GSM is all handled by Alcatel, Nokia Seimens, Motorola, etc.. but they just cant handle the internal part properly. Same thing happens with me for mobily but things do get better. Had to get a new Iqama so i had to change the customer profile. Went to mini store of mobily they said impossible. But when i went to the Olaya Branch store, the big one.They served me in 5 mins and changed everything. I just had to sign, no payment, no nothing. STC still got the blood to just suck our money but ever since mobily touched saudi they just couldnt implement their desire. STC FAIL FAIL FAIL FAIL FAIL

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  • Sameer

    I am using STC Wifi’s with 350sr month unlimited access. My bill in my AlAhli online shows 19,438sr!!!! In fact, there are two bills issues, first bill of Sr. 700 for two moths (which is how it should be), which I already settled. But there is another bill of the same account number for Sr. 19,438/- and it says overused internet. My internet is still working!!!

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  • Sameer

    UPDATE : I called STC and they informed me that my bill is Sr. 100, 400 (One Hundred Thousand Four Hundred Riyals) and my limit is 400 Riyals!!!!! AlAhli online shows Sr. 19,438/-. According to the concerned person of STC – he doesn’t know what’s happening but believes that its because of the update going on and asked to check back after 10 days!!!

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    Khaled A. Reply:

    Wow … STC is failing big time. I think Mobily and Zain need to advertise that their billing system is the best =)

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  • Sharbeen

    now soon STC will offer once again FREE international calls to get back those customers… and same time the awesome network congestion.

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  • Sameer

    I complained to STC via its online service and they made my bill ZERO riyals.

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  • ali mohammad ali

    hi i want know of my last years bill of stc when i go to stc offiec they said we cant give u information of year if any body can help me then i ll b thank full to himi thing stc make a big mistake with my bils my may’s bill is 628 sr i want to know that how and why ………..

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  • Pingback: STC bribes billing system victims with 1440 free minutes « Khaled rambles

  • karamakunnel kutty rajappan

    i wnat know my stc and local line phone bill.

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  • Sharif Alimiya

    STC must ikmprove their services in handling the customers professionaly as many expats like me face many difficulties when approach to any of STC centers here. Customer responce is very poor and 907 number is out of this planet. Think globally STC guys as your bussiness is solely depends on your customers.

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  • http://www.fdilbar.com Faisal Asif

    You’re right Sharif, their business solely depend on their customers. I think they should out-source their customer support or build up some highly qualified and advanced Customer Services and Support System, of course it’s not a big deal for them, STC is a powerful brand now.

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  • http://www.khaled.us Khaled A.

    STC is the AT&T of Saudi Arabia ;)

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  • http://www.alhada.ning.com VERDE VIDA VEGA

    Regarding the inaccurate billing of my telephone line. Which im being charge of SAR 3258 just for 3 months and STC inform us that we are being billed for two lines despite of the disconnection of the other line.

    I went last night to STC Taif-Branch and i met Abdulla Aldossary and he told me i need to pay first the bill of 3258 riyals before they can entertain my complaint (pay first and complaint policy??) or before the Telephone line will be disconnected otherwise if I don’t pay my unpaid bill the payment will continue to rise. What option am going to take now to stop my bill because STC customer service inform me that there is no way to stop the bill until i pay the remaining amount. What logic is that am continuously paying the bill despite the disconnection of Telephone and DSL service. I hope the STC will put section in their branches just to hear the grievances and complaints of their subscribers. Just yesterday i already paid 1258 Riyals and Ihave still 1981 riyals unpaid bill. I forced to borrow money from my friend with interest just to solve this problem. We have no option left but to pay the bill. I hope you can help us on this matter ASAP!

    What is the logic of 1000 riyals restricted limit when i went SAR 3258 bill despite disconnection of STC service. Thank you.

    My Telephone line 027326349

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  • Nazeer

    I had trapped into subscribing to STC Afaq Shaml 512kbps back in Aug’09 by seeing the exciting advertisement of 2 months free subscription fees (just SR 1 per day) and free modem and installation !!! But when I received my next bill it was for the full charges as if there was no such promotion at all. After contacting 907 for several times, great they have accepted that the billing was incorrect and have reduced SR 220 for the modem. If the free modem and installation was acceptable to them, why not the 2 months free subscription also which was part of the same promotion? At the end, last week I reached to STC Dammam Head office and found they all are very nice and helpful people. Without I telling him all stories, he recognized that I did not get the free 2 month subscription and he placed another complaint in the system and have promised that it will be resolved and I will be contacted within 10 days. Anyhow I received SR 78 discount but don’t know the base of this calculation. I still believe another SR 260 to be reduced further. I know, this amount is not a big deal compared to many other victims who had penalized with SR 34000 and above, but it was some what a feeling to me as someone is steeling from me by force. I went to the head office again to see those friendly people, and they advised me that if we complain again it will get ages and the issue would never get resolved and looked like they have no confident on their internal systems itself, instead they advised me to upgrade my package to ‘Broadband Jood’ for SR 249 monthly. As usual they are again advertising all over and this time it is 4 mbps browsing experience, all land lines call free, charges of 2 stc mobiles lines at free etc.. Yes, the package is excellent, but and I afraid it could end up in another clean trap.

    The question here is that ‘Shall we believe them on what are offering to their customers? What is the guarantee?”.

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  • http://alhada.ning.com verde vega vida

    we are expat filipinos and very desperate on STC customer service as we went back and forth to STC Branch office here in Taif they give NO quality service to their expat subscriber as if STC is only for the saudis..and we have no choice there is only STC who offer fixed lines in the Kingdom. i paid 3258 riyals already for the duration of 3 months because the STC Branch office here in Taif warned us if we dont pay we might be blacklisted and our bills will continue to grow even the service is disconnected.

    i just want to ask what is the LOGIC OF 1000 RIYALS CREDIT LIMIT of STC. why we are obliged to pay that 3258 even when have only 1000 credit limit. the STC customer service in taif patience is very thin to our question.

    again, discrimination is still high.

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  • http://yahoo.com joseph john

    sir ,plese send me the details of my land line no.038936821. because i can;t pay the cash before my tel. is disconected. my post box no. is 74356. thoqbah. tanking you, s/d joseph

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  • Abu Shaan

    I have been using one STC Sim Card (Pre-paid). Unexpectedly from one-day monring the sim started to deny out going calls… even I have balance… I compalined via mail because coustomer care didn’t understand whats going on.. At last even after my frequent complains they could not solve the issue and later the sim totally blocked…

    BUT I WAS FORTUNATE… I HAVE NOT GIVEN THAT NUMBER TO MANY! I TOOK ANOTHER MOBILY SIM… BUT HERE

    EVEN MOBILY ALSO IS SAME….!! Just like kerala people going behind LDF and UDF in each election, we are trying mobily and sawa!!!

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  • Nasrullah

    STC has taken my bill to SR. 1074 for doing nothing since I got connection. I registered a complaint in STC office and came to know that they have activated Jood Plus service of SR. 318 pm for me. I got that service deactivated last month but they are still charging me SR 318 pm. I personally went to STC office and called 907 but no outcome. Very strange about STC is that they keep line disconnected whereas do not stop charging the monthly amount. Yesterday I checked my account on STC website it is showing 700 calls service active for me which I never subscribed and even do not know what is it. So with STC you will never know when what mistake they will make and force you to pay for.

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  • Muhammad Shabir

    i get an ordinary stc land line in mid of Dec-2009 but after only fifteen days i received a message to pay bill sr 625, i registered a complaint in stc office and came to know that they have activated jood plus service of sr. 399/month for me .stc help line told me that they have corrected my bill and to pay sr 226/. i got the corrected bill from stc on line and paid sr 226/ but in feb i again received the bill with jood plus package. from feb to April I am continuously putting the complaints on 907 but no action was taken by stc, resulting my bill approach to sr 1197/- i visited stc office but the attitude of service centre representative was very rough, with out checking the on line complaint record he told me to pay the bill. It is very strange and unjustifiable for me because we heard that at ksa there are good rules and regulations but the behavior of stc is very very disappointing. I request if any one can help me in this regard

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  • Haroon

    From last month of Ramadan 2009, My mobile is charing me SR.1.50 every after 5 or 7 minutes. For example If I charge SR.100 today then tomorrow my all balance will be disappeared with out calling anywhere. I have complained STC office several times. But they didnt take any action for it. Till now more than SR.2000 STC has charged me, which is HARAM for them. Now I have got a solution for it and That solution is, I am not loading balance on my mobile anymore. Further more I cant change sim due to my important contacts.

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  • Masood

    Dears;

    after reading comments ; i felt like writing my story which begins with a surprise when i got a message in FEB from STC that my outstanding amount is SAR 1200/- ; i kept calling 907 agents but could’nt reach them; after two months when i got another message where my bill reached SAR 1400, i was shocked ; how come iam billed for a disconnected phone; and its a normal land line and how am i billed for SAR 300 for each two months; i challanged myself to call a 907 ; finally at 7 :00 am , i got one agent who told me that i have a DSL connection; WHICH iam not aware of and iam being billed SAR 149 every month from Last one year; i have left Riyadh on 15th oct and advised STC to block my phone; which they agree and min billing should be SAR 20/ month and with DSL SAR 50 min , offcoursed i dont know that i have ever applied for a DSL connection; the agent told me that till date they are billing me SAR 149 and it has reached SAR 1800/- for now ; i have raised and got a complaint number and waiting for STC to solve my problem .

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  • http://www.lupahsug.info abel

    Tel No: 027362405 Account Number 0698245522 Invoice Date 15/06/1431 Total Amount 2428.30

    ive been disconnected this line for almost a year it just surprise me why it continuesly billing us.

    My credit limit is only 1000riyals why it billed me 2428 riyals for disconnected line. please resolve this issue for us and totally disconnect the line to avoid future billing to us.

    Mobile No. 0552268735

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  • Rafael

    i have STC internet connection + diginet and it was transferred to my name as a owner May, 16, 2010. during transferring STC says i have to pay previous bill (3months) + 3 months in advance before transfer to me. so meaning to say i’ve paid SR 648.00 for 6 moths previous bill + advance. means the expiration is until August 16. but when i received the latest bill as this month, i was surprise it is SR 667.00. up to October, i have no idea if it is 3months bill for renewal or 6 months.

    i was wonder maybe they made mistake putting together again the previous bill on may 16, 2010.

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  • salman

    to all my brothers in muslim.. “ALLAH KNOW’s EVERYTHING” hopefully ur all problems in STC will be solve..because me also im very disappointed to the service was STC given to me..like when im calling to their hotlines, only automated machine will be answered, i always need to complaint my internet connection due to very slow connectivity even i have 4mb connection..and i noticed that STC are fooling the peoples because even my friends/ colligue they suffered this issues..but when every friday their connection in the internet was ok..why the STC doing this kind of trick to the peoples,who trusted their services..

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  • Miko Halili

    Hi There! Is the problem still ongoing? Because after the Hajj our bill suddenly bloomed to 3500+ SR when we usually get billing only for 1000+. So we paid it anyway because its the business phone. After two days, the lines were blocked and they said that we have an outstanding bill of 2000+; period coverage is the week of the Hajj where no one is in the office. How can they charge us when we haven’t used the phone lines for a week????? Furthermore, there is no way we can know that we have outstanding charges because we receive no billing statements and online billing statements only show us the 3500+SR bill.

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  • http://FaceBook Sameer Khojla

    Hi i was in the same situation when my Al Jawal Post pad Bill come with 8000 SMS and call charges SR 5800 some thing than i deputed with the STC but the same first pay the bill than after 3 months they denied to refund and said it was your usage so can’t help it but now i keep eye on my usage and billing every bill well one more thing what is 700 Calls should i deactivate it ? plz help me to find out

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  • DJgear

    That STC billing online inquiry is up to date? i already paid my 2 months internet bill using Al rhaji bank last Aug. 13, but still i have credit due in their online inquiry…what happen?

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