Khaled rambles technology, tea/coffee, consumer rights and other interest from Saudi Arabia

December 28, 2009


Filed under: General — Tags: , , , — Khaled A. @ 1:25 am

STC continues to brib… I mean “thank” their customers by offering a month of free SMS/MMS. This came after a month of free calls. Oh yeah, many customers are saying that they got billed for their calls for the last month.

I will say it again: STC is still having problems with their billing system (from the complaints I see on twitter). Arab News talked about it in September and November: people still receive a bill way higher than their bill’s ceiling credit. CITC refused the original promotion only to back down from their decision.


Here is what’s bothering me: STC continues to turn a blind eye to their billing issues. They probably paid so much money for the new billing system and are too stubborn to admit that they have problems.

They call their offer (in Arabic) “استمرارا لمكافأتها التاريخية غير المسبوقة” which translate to “Continuing their historic, unprecedented rewards”. Yes, dear customer. We messed up your bill so much that we will grace you with a reward. STC should just admit it already, say that they are sorry and that they are making it up for their customers who did not abandon them.

By the way, %40 of mobile phones are now Mobily numbers.

And here’s something interesting: Al Eqtisadiah (The Economist) Arabic newspaper had a fascinating article about STC’s free SMS “promotion”. They had some observations: people are abusing the SMS system, sending idiotic messages such as “achoo, I sneezed”. Hoaxes and rumors are also being started using these messages. Don’t forget: a lot of Spam! The following video comes to mind:

The flood of SMS has apparently affected an important service that customers are paying for: Mawjood Extra. This service sends an SMS when you missed a call. According to Al Eqtisadiah many customers receive their Mawjood SMS after hours of the call. This “offer” is effecting the quality of service for many customers.

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