Khaled rambles technology, tea/coffee, consumer rights and other interest from Saudi Arabia

May 5, 2008

What I did with my Nokia N95

Filed under: General — Tags: , , — Khaled A. @ 11:19 am

Since Nokia’s so-called official dealer “mashail AlKhaleej” decided not to repair my phone, even when I offered to pay them for repair. A valid request if you ask me, who else better to repair the phone than the certified engineers? They said NO to me. And Nokia’s support telephone line offered me no valid solution at all.

So what did I do? I went to one of the local, no-dealer, mobile phone stores in Riyadh and they repaired it for a total of 600 Riyals. The cost included a new Screen and an IC (Integrated Chip). And the store told me they found no traces of water in the phone, none that would cause the “Liquid Damage” claimed by mashail AlKhaleej.

My conclusion from all that? Being a Nokia (fan according to my friends). I’ve been using Nokia devices since the “Nokia Banana”, the one in the first Matrix movie. And every phone I bought for myself or a family member I always made sure to buy a mashail AlKhaleej supported model. Not anymore, mashail AlKhaleej for me now is just an expensive store with bad service and support.

One last interesting point, when I posted my issues on a Nokia forum, most of the members asked me to take the phone to another Nokia dealer and they should fix it under the “Nokia Warranty”. So Nokia’s warranty covers all the “dealers” yet when you buy a Nokia phone in Saudi Arabia, you only get a warranty from a single dealer instead of directly from Nokia. This goes against Nokia’s warranty policy:

If you wish to make a claim under this Limited Warranty, please return your Product or the affected part (if it is not the entire Product) to a Nokia authorized service company.

You can’t take a Nokia phone bought from mashail AlKhaleej and ask Etisalat (another Nokia dealer) to service it. They will immediately refuse to repair it.

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